August 27, 2016

Terms and Conditions

www.airtechimited.co.uk Online Shop is operated by Airtech Air Conditioning Services Limited (UK ORDERS ONLY).

Portable Air Conditioning on www.airtechlimited.co.uk…… Provides online internet ordering your portable air conditioning units.

About Us www.airtechlimited.co.uk Online….. by Airtech Air Conditioning Services Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at ac@airtech.co.uk.We only provide UK Specification Machines to any UK Address. The machines we offer only run on 240 volt 50 Hz mains power supplies. Non UK customers please contact alternative suppliers.
Making A Purchase Making a purchase could not be easier. Just browse our Online Shop, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order.We accept credit card payment for shipment within mainland United Kingdom using the Paypal System. We are unable to ship orders to other countries at the moment. We accept Visa and Mastercard. Payment is taken automatically online via paypal and the goods are then ready to ship. If an item goes out of stock and becomes a Back order we will notify you within 1-5 normal working days.
Shipping And Handling We are only able to offer equipment for shipping within the UK. All Electrical Units are supplied with UK plugs suitable only for 240 volt 50Hz mains power supplies in the UK. We do not offer units in other voltages such as 110 volt models as used in the USA.
Delivery Schedule Subject to holding the goods in stock we will process your order right away. Our delivery charge is based on delivering the unit or units to Main Land UK Only, we will normally send your order to you within 5-7 business days from receipt of your orders. Note we are unable to despatch to any other countries outside the main land UK. Should you want a unit in mainland Europe then please email us to get a quote for delivery.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK, 20% VAT is added. Presently we are unable to supply equipment to other countries.
Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted via the Paypal third party payment system as the order is placed. They are not held in clear text on any web site. You will see the Golden Padlock when entering Paypal section for payment details.
Guarantee All units come with a 12 month warranty parts and labour. This is covered by Airtech on a return to base warranty only. Please call our customer services team should you feel the product is faulty. Please carefully select the product you need, we can only guarantee that the product meets the performance specification provided. Should the products not meet your expectations then monies will not be refundable and exchanges are not possible.
Reaching Us If you need to reach us, please email us on ac@airtech.co.uk , alternatively, you can call on 01342 836000 (International +44 1342 836000) or fax us on 01342 835930 or write to us at Airtech Air Conditioning Services Limited. Cresta House. Imberhorne Lane. East Grinstead. West Sussex. RH19 1QX.
Privacy Policy  We do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
Returns Policy Airtech Return Policy is that you first contact the office and speak to our customer services to explain the problem, you will be provided with technical help and advice, if it is deemed the product is faulty within the 12 months warranty period then a return to base warranty is actioned using an RMA system. You will be issued with a RMA number to return you product to the office for inspection. The item will be inspected and tested within 5 working days from receipt. If the machine is in good condition by faulty you will be contacted and we will either provide a replacement machine or provide a full refund of your original purchase refunding within up 7 working days. Goods returned without an RMA number will not be able to be processed. The returns address is  : Airtech Air Conditioning Services Limited. Cresta House. Imberhorne Lane. East Grinstead. West Sussex. RH19 1QX.